Refund and Cancellation Policy

This policy explains your cancellation and refund rights when you buy AI credits for Mine Yapping. Seller and operator: Pöhinä Group Oy, business ID 3419352-5, Finland. Support: joni@pohina.group. Payments are processed by Polar as merchant of record.

1. What you are buying

AI credits are prepaid requests on our AI pipeline. One credit is one request. Packs are sold at fixed prices, VAT included for EU customers, credits never expire, and they are spent only once your monthly free allowance runs out. The mod and all of its features are free with or without credits.

2. Your 14-day right of withdrawal

As a consumer buying at a distance you have a 14-day right of withdrawal under chapter 6 of the Finnish Consumer Protection Act, starting the day the credits are delivered.

Credits are digital content delivered immediately, so at checkout we ask you to confirm two things: that you want delivery to begin at once, and that you understand you lose the right of withdrawal for credits you have actually used. That confirmation is required before payment.

3. Refunds on unused credits

Within 14 days of purchase we refund any credits from that purchase you have not yet spent, pro rata at the price you paid. Used credits are not refundable, because the AI capacity behind them has already been bought and consumed on your behalf.

Example: you buy a 1000-credit pack, spend 200, and ask to withdraw on day nine. We refund 80% of what you paid and remove the remaining 800 credits from your balance.

To withdraw, email joni@pohina.group from your account email within 14 days. No form or reason is needed. We refund via Polar to the original payment method, without undue delay and within 14 days of receiving your request.

4. After 14 days

Credits do not expire, so there is nothing to cancel and no subscription running in the background. Outside the withdrawal period we do not refund unused credits as a matter of course, but if something has gone wrong — a duplicate charge, credits that never arrived, a failed service — email us and we will put it right. Your statutory rights in cases of faulty performance are unaffected by anything in this policy.

5. Failed and abandoned checkouts

No charge is made until checkout completes. A failed, cancelled, or abandoned checkout grants no credits and changes nothing on your account. If a payment is later reversed, for example by chargeback, we may remove the corresponding unused credits.

6. Requests that fail

A credit is spent only on a request we complete. If a request fails on our side, the credit is returned to your balance automatically — you do not need to contact us.

7. Receipts and disputes

Receipts and VAT documentation are issued by Polar as merchant of record. For any question about a purchase, email joni@pohina.group with the email used at checkout and the approximate date and amount. If we cannot agree, you may take the matter to the Finnish consumer dispute board (kuluttajariitalautakunta) or use the EU online dispute resolution platform.

8. Related policies

See also the Terms of Service and Privacy Policy.